FAQs
Can my friend check in for me?
Yes, however we require the credit card owner to be present upon check in along with a valid government issued ID. The person checking in on someone else’s behalf will also need to pay the security bond on a credit card for the room, ranging from $200-$500 depending on the room type.
When do we clean the apartments?
The apartments and suites both receive a daily service where your amenities and towels get refreshed/ replaced. Your room will also receive a light clean and your bed will be made up. If you will be staying with us for 7 days or more, you will be receiving a complimentary full clean.
Is there a washing machine in the suites?
Unfortunately, our suites do not have washing facilities. However, we do have a offsite subsidised laundry serviced at affordable rates. Please enquire with Reception for more information regarding this.
Do we offer parking?
Yes, we do have on site parking, It is $60.00 per night
Zara Tower Hotel has a car stacker onsite. The car stacker has limitations on the size of the vehicle and the amount of vehicles it can accommodate. Please let us know the type and model of your vehicle
Max Height - 1.9 meters
Max Length - 5.2 meters
Max Width(including mirrors) - 2.15 meters
Max Weight - 2500 kgs
If your 4WD has any added features such as roof racks, bull bar or tow bar it may exceed these restrictions
How does the parking work?
We use a car stacker. Reception and Zara Tower Staff are the only people who are able to drive the car into the stacker. A wavier from must be completed prior to allowing you to park in the stacker. Without the wavier being completed you are unable to park with Zara Tower. The car stacker has restrictions and limited spots.
Max Height - 1.9 meters
Max Length - 5.2 meters
Max Width(including mirrors) - 2.15 meters
Max Weight - 2500 kgs
How do I get to the parking area?
Our car parking is located in Foy Lane, which is located directly behind our hotel. When coming up Wentworth Avenue from Elizabeth Street on the same side as Zara Tower, you will need to turn left at Goulburn Street and then immediately left again just before the Vibe Hotel, entering Foy Lane. Our garage is the last roller door on the left. There is a buzzer located in front of the first roller door that will ring reception to open the garage door for you.
Are your rooms wheelchair accessible?
Yes, however certain wheelchairs do not fit in the showers. You will need to confirm with reception upon booking your room, as the dimensions of each room has different specifications.
Does our room include breakfast?
No, however there are many cafés around Zara Tower that are open for breakfast and lunch.
Can you recommend somewhere for breakfast?
Absolutely! Our team always has great recommendations depending on your budget, and taste. Zara Tower is centrally located near a variety of restaurants and cafes. We are a 5 Minute walk from Crown Street and a 10 Minute walk to the centre of Sydney CBD shopping district.
Do we have single beds?
Yes, some of our King beds can be split into 2 singles. However, unfortunately our Soho suites and Sky Rooms cannot accommodate this change.
Do you have shower chairs?
Yes we have limited shower chairs available, please let our team know if you require one.
How many baths/bathrooms are in each unit?
Our suites and 1 bedroom apartments have 1 bathroom with a shower. The 2 bedroom and 3 bedroom apartments have 2 bathrooms, 1 bath/shower and an ensuite with a shower. The penthouse 3 bedroom apartments have 3 bathrooms. 1 main bathroom with a shower and 2 ensuites, the master bedroom has a spa bath/shower and the other a shower.
What is the difference between a 3 bedroom and penthouse?
The 3 bedrooms are located on levels 6, 12 and 13. The penthouses start on level 14 to level 16. Our penthouses feature a larger living space and also the luxury of 3 bathrooms. The penthouses are able to accommodate up to 8 people (additional charges do apply).
Can I smoke in the room?
No. Zara Tower is 100% smoke free. Smoking in your room will mean you will incur a $250 cleaning and deodorising fee.
What is the pre-authorisation for?
We take a pre-authorisation to cover any damages which can occur in the apartment.
Sky Room - $200
Suites/ 1 Bedroom – $300
2 Bedroom – $400
3 Bedroom – $500
Penthouse – $500
When does the pre-auth return?
The pre-authorisation is automatically returned once you check out of the apartment, provided there is no damage. The funds should become active again after 7-14 business days once checking out, this can occasionally take a bit longer depending on your bank.
Where is the nearest supermarket?
There are 2 convenience stores within a 1-minute walk from Zara Tower. There is also a Coles supermarket located inside World Square shopping centre, which is approximately a 5-minute walk from Zara Tower, or an IGA and Aldi supermarket on Oxford St also approximately a 5 minute walk.
Is there dry cleaning?
We offer off site dry cleaning. There is a dry cleaning slip within your apartment which you can complete and give to reception. This is an additional charge.
How do we do laundry?
Our apartments have washing facilities inside the apartment. We provide washing powder for you to do your laundry. We have a laundry service for guest's staying in our Suites or Skyrooms, that is very reasonable priced, please ask Reception.
What are additional costs?
Fold out bed – $100 per night
Baby Cot – $20 for the whole stay
Sofa Bed – $100 per person per night
Is there a restaurant in the building?
Unfortunately not, however, Zara Tower is centrally located near a variety of restaurants and cafes. We are a 5 minute walk from Crown Street and a 10 minute walk to the centre of Sydney CBD shopping district.
Can I have guests?
Yes, however, all guests are required to vacate the building by 11pm.
Can we have a party in the room?
No, Zara Tower has a no party policy. We need to ensure all our guests have a good night's rest. Zara Tower retains the right to evict a guest or visitor without warning, should there be a breach of the terms and conditions.
What happens with lost property?
If lost property is found within the room, the property will be reported by Housekeeping to Reception. Reception hold any items for up to 7 days. If you have not claimed your lost property, your property will be disposed of after this 7 days.
What is the best way to get to the airport?
We are located approximately 30 minutes from the airport. We offer a private shuttle bus service. Prices are set and can be booked with Reception. Alternatively, we are located near central station which has airport link trains running frequently.
Best way to Darling Harbour or the ICC?
We recommend walking to Darling Harbour as we are only a 15 minute walk away.
How do I get an opal card?
To travel around Sydney on public transport you are required to get an opal card. These can be found and top up at most convenience stores and train stations. Also ask at reception, occasionally guest's will leave their old card with us and we are happy to pay them forward!
